http://www.reduser.net/forum/showthread.php?t=12908
I think it is only fair to speak clearly about our current situation… which is not good.
1. We had taken payment from customers the past month as production ramped up and we anticipated that most of our production problems were solved.
2. At NAB, a very large number of reservation holders, that had previously passed on taking their cameras, stepped up ready to go.
3. At the same time, we had an issue with a supplier. That put us back. And we had collected money from customers and have kept them waiting while we quickly dig out of this hole. We applaud our customer’s patience (for the most part) through this.
4. Today, we had more bad news. Upon inspection of the newest batch of sensors… we have a significant number of rejects for bad cover glass. Just when we thought nothing more could go wrong… it did. We are scrambling to speed up sensor production and fix the cover glass issue, but we will NOT ever send out cameras with sensor issues of any kind.
5. So here we are. Customers sent money in for their cameras on our request. While we fully believed we would ship their cameras, we are now in a bad place. I am prepared to refund the money to every customer until we catch up and have their camera in hand and boxed for shipment. We have not stopped production, but the current cover glass issue has severally (and temporarily) slowed production at the worst possible time.
We will contact all those that have paid in full to see if they prefer to have the money in their possession until this drama ends.
We established an open policy early in the game. Now is not the time to change that. We tell the good news and the bad news. It is what it is.
We are listening carefully to your comments and suggestions and will do whatever we can that is in the best interests of our customers.
As with every obstacle that has come before us… we will get past it. The only damage to this program has come in the form of “time lost”. I wish we could make the time up… we are trying.
Jim
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“Everything in life changes… including our camera specs and delivery dates…”
We reserve the right to refuse service to anyone with a bad attitude.